Author response

Hi ngtanhung41,

We sincerely apologize for any inconvenience you’ve experienced.

To ensure we can thoroughly investigate and resolve your issue, please always provide complete login credentials in your support ticket. Our developers need full access to accurately check and diagnose the problem.

We cannot resolve issues simply by observing and making assumptions. Plugins are unable to modify files if your website is experiencing a fatal error. Therefore, FTP access to your website files is essential for us to repair the issue.

If you have any questions about how to provide the necessary access, please let us know.

Thank you for your cooperation and understanding.