Author response

Hi andrewbcS,

Hope you are doing great.

I’m sorry to hear that you had a negative experience with our support and that you encountered issues with the plugin. We take feedback seriously and want to improve. Could you please provide more details about the specific problems you faced? We’re here to help and would like to resolve any issues for you.

Thank you for your patience.

Important Note: We have introduced video tutorials for step-by-step help to set up our theme and plugins. You can find them here:
https://www.youtube.com/c/eyecix/videos

Also, could you please connect to live support on Skype? Our Skype join URL is:
https://join.skype.com/invite/b3PpJf4tKlw4
Note: On Skype, direct call only. Thanks.

Alternatively, you can use our ticket system. Please create a ticket at
https://support.eyecix.com/open.php.
If you have already created a ticket, then check the ticket status at
https://support.eyecix.com/view.php.
Our support ticket system does not allow more than one ticket for one purchase code, so you can ask unlimited questions in the old ticket you have created. Just keep the old ticket ID number to contact us in the future.

Best Regards,