Oceans2
Thank you for visiting me. We hope you are satisfied with the quality of our work. Creating a website and maintaining the content can be one of the biggest challenges a webmaster or business faces. That’s why we create our designs with the goal of making your job easier. I’m a 20 year-old web designer and developer also a ThemeForester. You can learn more about me by checking out Oceans2.net.
Support Tips
Make sure and check your theme’s documentation.
It is obvious to us when people ask quick questions without reviewing the documentation that has come with the theme. We spend a lot of time creating video tutorials and laying out a detailed documentation file to provide to buyers with the purchase of our WordPress themes. Please review this file before asking questions that are covered in your documentation.
Provide relevant information.
Please use some common sense when asking for our help. Providing us with as much relevant information as possible regarding your issue. This will help both us and you to make the most of our time. The more time you spend putting thought into your question, the more time we put into helping you, and the quicker you will inevitably receive a solution to your issue.
Provide a link to your site.
If you’re asking about an issue specific to your site (which most often is the case), please provide a link to your site so we can view the issue and diagnose the problem. Many people will ask a general question without providing a link and expect for us to cover all possible scenarios, however this just simply is not efficient. If you don’t provide a link, we will need to respond by asking you for a link to your site. So, this will delay the overall time in which you inevitably solve your issue.
Make sure question is theme-specific.
If you’re asking a general WordPress question, make sure to investigate this with an Internet search and not post this in our free theme support. We understand that many buyers are beginners in working with WordPress, and it is not always clear if your question is theme-specific or not, and that is okay. However if you’re asking too many questions that are not theme-specific or it seems you’re taking advantage of our free support, you may be abusing support and you may get cut off. So be warned.
Where to Receive Support
If you have purchased one of our theme through ThemeForest, there are two ways to receive customer support. With both of these methods, you absolutely must be logged into the ThemeForest account in which you’ve purchased the theme from. No exceptions.
Method 1: Navigate to the item details page for the item you’ve purchased, click the “Comments” tab, and post your question. Method 2: Contact us privately through the contact form on our profile page.
