Hi, at my latest VideoHive project i noticed that the video preview is shown too big. I created the preview video with the “VH_HD_960×540” preset but i have never seen it as big on the item site?! Is this a real bug or have i fooled myself?Here is the link: http://videohive.net/item/you-design-it-logodesigner-version-10/2714683?WT.ac=portfolio&WT.seg_1=portfolio&WT.z_author=Leupsi
Thanks in advance!
Mine is also that big even i rendered with 640×360.
Did you enter the correct actual size of your previews in the upload form?
I can’t remember … maybe you can change it now. Otherwise contact support.
- Author was Featured
- Bought between 100 and 499 items
- Exclusive Author
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Referred between 200 and 499 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 10 000 and 50 000 dollars
No, it is still there. Very strange format..
Support is aware of the problem and are working on it.
Okay thank’s alot!
Now it’s fixed! Big thank you to the support for fast reacting!
I just checked some of my projects previews. Lot of them have same problem. And what Im going to do now? To send all links to support? Also same projects are missing “File Size” and “Requires Plugins”. I can’t believe. I’m going to lost my few working hours today to send all links with file sizes and with real resolution of flv preview.
(The message has been flagged for a staff member to reply)
Fortunately only 26 of 92 previews are in wrong resolution
I’m sending list of items to support…