- Bangladesh
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 1 and 9 users
- Sold between 100 and 1 000 dollars
Shibly
says
I feel a horrible problem to upload file. The “Preview” and The “Thumbnail” uploaded correctly but the .zip files do not upload properly. When it’s completed 10-35% it’s showing me the error. I check my proxy and also try the FTP but there are no good results. :cry:
- Has been a member for 4-5 years
- Sold between 1 000 and 5 000 dollars
- Exclusive Author
- Author had a Free File of the Month
- Bought between 100 and 499 items
- Referred between 10 and 49 users
- United States
Graphic-Studio
says
Shibly said
I feel a horrible problem to upload file. The “Preview” and The “Thumbnail” uploaded correctly but the .zip files do not upload properly. When it’s completed 10-35% it’s showing me the error. I check my proxy and also try the FTP but there are no good results. :cry:
Try to clear cache, and re-upload – worked for me last time I had a problem.
- Bangladesh
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 1 and 9 users
- Sold between 100 and 1 000 dollars
Shibly
says
@Graphic-Studio: I also try that…
- Author had a File in an Envato Bundle
- Grew a moustache for the Envato Movember competition
- Author was Featured
- Community Moderator
- Referred more than 2000 users
- Has been a member for 4-5 years
- United Kingdom
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Contributed a Blog Post
quickandeasy
moderator
says
Make sure it is smaller than 500mb. Max files accepted are 500mb
- Bangladesh
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 1 and 9 users
- Sold between 100 and 1 000 dollars
Shibly
says
quickandeasy said
Make sure it is smaller than 500mb. Max files accepted are 500mb
Thanks for your reply. It’s smaller than 500MB. It’s only 29MB!!
- Microlancer Beta Tester
- Envato Staff
- Reviewer
- Community Moderator
- Exclusive Author
- Author had a File in an Envato Bundle
- Beta Tester
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
PatrikL
moderator
says
Try the FTP uploader, if problem still consist, contact support and they will look into the matter.
- Bangladesh
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 1 and 9 users
- Sold between 100 and 1 000 dollars
Shibly
says
PatrikL said
Try the FTP uploader, if problem still consist, contact support and they will look into the matter.
How to I contact support?
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 10 and 49 items
- Canada
- Has been a member for 4-5 years
- Item was Featured
- Referred between 10 and 49 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 5 000 and 10 000 dollars
onedesign
says
Shibly said
PatrikL saidHow to I contact support?
Try the FTP uploader, if problem still consist, contact support and they will look into the matter.
- Bangladesh
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 1 and 9 users
- Sold between 100 and 1 000 dollars
Shibly
says
onedesign said
Shibly saidHere: http://graphicriver.net/support
PatrikL saidHow to I contact support?
Try the FTP uploader, if problem still consist, contact support and they will look into the matter.
But I do not have any ticket!:cry:
424 posts
- Microlancer Beta Tester
- Exclusive Author
- Has been a member for 3-4 years
- Sold between 10 000 and 50 000 dollars
- Bought between 10 and 49 items
- Referred between 100 and 199 users
femo
says
you create a ticket! Just checked the Wiki Yes button & tell your details quarry / Your Issue ........
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