PhotoDune

Unable To Use Most Item Purchases

14 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ideagasms says

I keep purchasing new things on codecanyon that I’d like to use to spice up my WP site with, but usually the installation docs speak as though one is already ‘in the codecanyon elites club’.

Is there some kind of “here’s how you implement most things” document somewhere? Thanks everyone. :)

92 posts
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • United States
CodeFusion says

Have a look at the Wordpress Codex. It should be able to answer most of your questions.

You can also seek help from the Author of the item; or here in the forums.

If all else fails, you could also hire someone (freelance) to help integrate your purchases into your website.

Bradley

679 posts
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Most Wanted Bounty Winner
  • Referred between 500 and 999 users
+2 more
mordauk says

Are you having general problems installing plugins / themes, or specific problems with the items?

14 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ideagasms says

I just get stuck sometimes, like if something isn’t a straight-up WP PLUGIN , well now I have to figure out where to upload the new files, what should go into HEADER .PHP, and whatever else. Many people give good documentation on installation/usage, but many do not. They are vague and cryptic, and talk to you as though you’re an ‘elite’ coder. So then one has to chase them down, and then they go sigh (annoyed) and give you answers somewhat coldly. It’s not enjoyable for anyone.

So, when I posted this, I was hoping there would be some kind of PDF or whatever, written by you guys, that helps to make up for the cryptic’ness. A lot of times I think the people who write them are not even aware that they’re being too vague, or that they are attracting tons more requests for help than they should be. Poorly documented plugins are a dime a dozen, so maybe there could be some kind of “this is how you would install X-types of programs, Y-types, and Z-types.”

There’s a number of purchases that are just going to sit on my server, and I’ll probably try to use them in a few months from now when I reach a more advanced level. I would rather wait than to have to chase down people who will be annoyed by my basic questions and talk down to me as if I’m some idiot. I’d rather wait and figure it out on my own later on. LOL .

Alright thanks for listening. :)

679 posts
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Most Wanted Bounty Winner
  • Referred between 500 and 999 users
+2 more
mordauk says

Sorry, but no, there is not a “main central document” that describes the process for installing plugins and other items.

The best thing you can do is contact the author of the item you’re having trouble installing and ask them to explain it simply.

453 posts
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United Kingdom
Business-Web says

Take a look at this info:

http://premium.wpmudev.org/wpmu-and-buddypress-plugins/

It is general info, not any specific plugin or collection of plugins, and though the link URL isn’t obvious, it also includes single WordPress as well as multisite & BuddyPress.

2 posts
  • Exclusive Author
  • Has been a member for 1-2 years
Abdussamad says

Wow that is pretty bad. You can’t understand the instructions and if you email the author you get patronizing answers. I think you need to email the author anyway just because its better to get something for your money than nothing.

453 posts
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United Kingdom
Business-Web says

My ethos on support is simple, when somebody buys an item from me, they are also paying for support, and not just reluctant support, but good quality support which is given in a non-patronising way.

I have to say though, from the support I’ve received from WordPress plugin creators on here, and including some pretty dumb questions, at least 95% have been courteous and beyond helpful, not calling it a dumb question but giving the answer.

In the end, it all comes down to one thing for item authors – return business. There are certain authors on here that I will go back to because of the level of support.

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