Ticksy — Support your products!

They should make this mandatory for authors. You have no idea how many times I purchase something that doesn’t work, and / or the preview image shows things that isn’t within the file itself. I contact the author and don’t get a response, then I’m left on the line out to dry.

Great, just subscribed.

xstortionist said
They should make this mandatory for authors. You have no idea how many times I purchase something that doesn’t work, and / or the preview image shows things that isn’t within the file itself. I contact the author and don’t get a response, then I’m left on the line out to dry.

I agree completely. Which is why Ticksy will aim to make supporting your products easy and dare I say—enjoyable.

jscheetz said

xstortionist said
They should make this mandatory for authors. You have no idea how many times I purchase something that doesn’t work, and / or the preview image shows things that isn’t within the file itself. I contact the author and don’t get a response, then I’m left on the line out to dry.

I agree completely. Which is why Ticksy will aim to make supporting your products easy and dare I say—enjoyable.

You are leading us to greatness!

Justin, will it allow item based support?

I mean, if an author has one item on TF and one on, say, GR (cheaper), a buyer would only get access to support for the item he enters the purchase code for. Otherwise I think you know what can happen…

Has anyone actually considered this with their support? Or are most authors giving support for all their items, asking for just one purchase code?

Sounds promising!
If you can include some feature for shared accounts (multiuser) that would be great.

You better let me into the beta!

digitalimpact said
Justin, will it allow item based support?

It isn’t quite that granular YET , but basically a user can (optionally) be asked to enter their purchase number. When they open a new ticket, that ticket will either be a “Verified Buyer” or “Unverified Buyer” ticket, leaving you with the option to ask them to enter their purchase number or go ahead with the supporting.

pezflash said
If you can include some feature for shared accounts (multiuser) that would be great.

Multiuser? Absolutely.

Nicely done!

Will keep an eye on it.

Looking pro