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VisualSharing says

Great, just subscribed. :)

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BoxyStudio says
xstortionist said
They should make this mandatory for authors. You have no idea how many times I purchase something that doesn’t work, and / or the preview image shows things that isn’t within the file itself. I contact the author and don’t get a response, then I’m left on the line out to dry.

I agree completely. Which is why Ticksy will aim to make supporting your products easy and dare I say—enjoyable.

:)

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digitalimpact says

Justin, will it allow item based support?

I mean, if an author has one item on TF and one on, say, GR (cheaper), a buyer would only get access to support for the item he enters the purchase code for. Otherwise I think you know what can happen… :|

Has anyone actually considered this with their support? Or are most authors giving support for all their items, asking for just one purchase code?

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pezflash says

Sounds promising!
If you can include some feature for shared accounts (multiuser) that would be great.

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Landonw says

You better let me into the beta! :P

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BoxyStudio says
digitalimpact said
Justin, will it allow item based support?

It isn’t quite that granular YET , but basically a user can (optionally) be asked to enter their purchase number. When they open a new ticket, that ticket will either be a “Verified Buyer” or “Unverified Buyer” ticket, leaving you with the option to ask them to enter their purchase number or go ahead with the supporting.

pezflash said
If you can include some feature for shared accounts (multiuser) that would be great.

Multiuser? Absolutely. ;)

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ignaty says

Nicely done!

Will keep an eye on it.

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studio_21 says

Looking pro ;)

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BoxyStudio says
studio_21 said
Looking pro ;)

Thanks! Being that Envato is full of fantastic designers, we want it to look top notch! :)

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wptitans says

Nice work Justin, looking good. One question.

Will it be released for free or paid subscriptions?

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