Ticksy — Support your products!

jscheetz said

mordauk said
I’ve been using Ticksy for a little over a month now, and it’s awesome. 88 tickets and counting

Glad you’re enjoying it! Mind if I use that little snippet as a testimonial?

Not a problem at all!

onioneye said
I think you would hit the jackpot, if you converted this into a forum-like app because as of now, I don’t see a lot of advantages of using Ticksy, over ThemeForest’s comments section. By the way, I’m pretty sure I saw a PHP error on the site yesterday, when I was logging in via twitter, or something like that. It just flashed in the top-left corner of the browser window (Google Chrome), and then quickly disappeared.

Thanks for the report! And the public ticket/forum hybrid concept above everything else is our top priority right now. This is going to be something new. Not a forum, but not just a private ticketing system either. We want to get it right and do it well, so stay tuned!

jscheetz said

onioneye said
I think you would hit the jackpot, if you converted this into a forum-like app because as of now, I don’t see a lot of advantages of using Ticksy, over ThemeForest’s comments section. By the way, I’m pretty sure I saw a PHP error on the site yesterday, when I was logging in via twitter, or something like that. It just flashed in the top-left corner of the browser window (Google Chrome), and then quickly disappeared.

Thanks for the report! And the public ticket/forum hybrid concept above everything else is our top priority right now. This is going to be something new. Not a forum, but not just a private ticketing system either. We want to get it right and do it well, so stay tuned!

You are very much welcome. Thanks for replying back!

I had a plan to hire someone to build a forum for me, in order to avoid having being asked the same questions over and over again, but Ticksy made me change my mind, so I’m most definitely staying tuned. I’m sure this is the case with countless of other authors out here because everybody is complaining about the comment system, so that’s why I’m convinced you would hit the jackpot, if you converted Ticksy to a forum-like app, or something along those lines.

Lately I’m getting tons of support requests, so I’m planning seriously to move my support seriously to Ticksy.

But I’ve only one suggestion, that is quite mandatory for me.

A very very useful thing would be a simple system to add a message visible by all the users in every page.
For example, last week I went on a 4 days trip and I wanted to notify everyone that the support was freezed until my return.

Another example: I’ve found an issue that has been reported by many users. I’m fixing it and want to say that to my customers, avoid losing much time.

With this system the problem will be solved quickly!

onioneye said
I had a plan to hire someone to build a forum for me, in order to avoid having being asked the same questions over and over again, but Ticksy made me change my mind, so I’m most definitely staying tuned. I’m sure this is the case with countless of other authors out here because everybody is complaining about the comment system, so that’s why I’m convinced you would hit the jackpot, if you converted Ticksy to a forum-like app, or something along those lines.

Ticksy now has a “Public” ticket option when users are submitting a ticket. Public tickets are viewable by all other users that sign in, and those users can reply to eachother’s tickets. All public tickets are searchable as well.

LCweb said
A very very useful thing would be a simple system to add a message visible by all the users in every page.

Yep, this is already part of Ticksy actually. You can display a message to your users by setting it from your Settings page.

w00t. does it imap/pop3 email import?

eg: create a support@mydomain.com account, plug those details into ticksy, every 10 minutes or so ticksy checks for new emails and imports them as a new ticket (or a reply to an existing ticket).

jscheetz said

LCweb said
A very very useful thing would be a simple system to add a message visible by all the users in every page.

Yep, this is already part of Ticksy actually. You can display a message to your users by setting it from your Settings page.

Great, simply great!

I’ve tested Ticksy 2 months ago and I hadn’t noticed this feature. From this month I’m in

dtbaker said
w00t. does it imap/pop3 email import?

Not yet, but email support is on the roadmap.

LCweb said
I’ve tested Ticksy 2 months ago and I hadn’t noticed this feature. From this month I’m in

Awesome, glad to hear it!