(Locked) This rating system is killing me

I was talking with a client of mine who bought my theme and this same theme had 3 ratings of 5 stars .. then I ask him to rate the theme and a minute after .. I had 4 ratings .. 4 stars ..

I immediatly tought he made a mistake and rated the theme 1 star instead of 5 .. and then I email him asking if he rated it .. he said :

There rating feature isn’t the best, for some reason its marked it has 2 stars, I’ll get in touch with them

This kind of thing is unnacceptable .. rating are SO important .. my theme is right next to another magazine theme with 5 stars rating and he is my big competitor at the moment, somethign like this can really hurt sales because user will mostly click on the 5 stars instead of the 4 stars ..

USER SHOULD BE ABLE TO CHANGE THEIR RATING .. when will it be implemented?

And with the new design of the item page .. RATING THE A HUGE PLACE .. what is the problem here?

Yeah. I’m pissed.

I don’t sell anywhere near what you do, but I agree.

It’s hugely frustrating that you can have say 2-3 of your themes on 5 star and your best and most recent work (in my case) only a 4 star purely because it either hasn’t had enough ratings or people aren’t rating it.

It’s soooooooo important. I wish more folks would rate the files they buy, it’s brilliant feedback.

Yes, it’s a true story…. So sad only a few rate the item and if they rate it always hurts. there can be four people with a 5 star rating and just one with 4 and you end looking like a bad author

ratings regardless, l wouldnt worry that much, l always check peoples comments, support is more important l think.

Thats good to know from a buyers perspective, cheers.

altinkum said
ratings regardless, l wouldnt worry that much, l always check peoples comments, support is more important l think.

too bad that only a few buyers act like you do. Ratings are very important for authors also for the own satisfaction

But I think the dev team will come up with a new system. Would be a nice Christmas gift!

BroOf said

altinkum said
ratings regardless, l wouldnt worry that much, l always check peoples comments, support is more important l think.

too bad that only a few buyers act like you do. Ratings are very important for authors also for the own satisfaction

But I think the dev team will come up with a new system. Would be a nice Christmas gift!

well as a buyer, l do check support and qouality bec rating dosent make much sense however keeps authors happy.

jeffeatworld said
Thats good to know from a buyers perspective, cheers.

well ddstudios has good portfolio and templates so thats my opinion guys. always support more bec customers will come back, its golden role of customer service.

I immediatly tought he made a mistake and rated the theme 1 star instead of 5

I’ve got the same situation

Customer confused a button. I guess the rating system need improved.

My problem is my account is showing ratings for items I haven’t rated yet—and I don’t agree with many of the ratings I have supposedly made.