(Locked) Still no money...

@vahid thanks for the update!

As long as you guys know where the money is thats at least good to hear

Hi All – Once again I want to sincerely apologise for this delay in payments. I understand that for many these are your livelihoods that are at stake.

After some investigation we now know that just under 92% of the SWIFT payments did not complete as expected on Wed 15th. We have a list of who has been affected and are compiling a new payment run which will be imported over the weekend and go through first thing on Monday morning when the banks open and transactions can be accepted.

We still don’t understand why the problem occurred only that we know the affected transactions were only partially authorised for payment via the bank’s online portal – the remaining transactions are listed as confirmed but not authorised. We will continue to look into this with our bank account manager on Monday morning to understand why this occurred. We will also be looking at our processes to ensure this issue, or other issues, are caught earlier in future and dealt with directly.

I’ll check in on this forum regularly over the weekend to see if I can answer any questions that are raised. Once again – I am really sorry for the delay in the SWIFT payments.

TylerQuinn said
@vahid thanks for the update! As long as you guys know where the money is thats at least good to hear

Thanks Tyler. Absolutely – the funds are sitting in our account rather when they should have gone out on Wed. What is really odd is that a small number of transactions did go through while the rest did not – that really confused things and I’m not sure how it could have occurred.

vahid said

TylerQuinn said
@vahid thanks for the update! As long as you guys know where the money is thats at least good to hear

Thanks Tyler. Absolutely – the funds are sitting in our account rather when they should have gone out on Wed. What is really odd is that a small number of transactions did go through while the rest did not – that really confused things and I’m not sure how it could have occurred.

I really appreciate you guys looking into this. I’m sure me and a lot of authors are relieved Envato cares and is taking care of it.

Thank you so much Vahid. Me & Wife were kinda worried, as most of our bills including rent depend on the Envato earnings.

Thanks for keeping us on the loop.

Please head over to: http://3docean.net/forums/thread/swift-payment-delay/71575

Locking this thread