- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 6-7 years
- Referred between 1 and 9 users
- Sold between 1 000 and 5 000 dollars
- United States
gsdesignworks
says
In the past weeks, I’ve been trying to upload some items. However I keep getting the same error.
Please review the following issues that occurred: Thumbnail is required Thumbnail Unsupported filetype: for file ‘xxxxxxxx’
I’ve checked and rechecked, the size is 80×80, jpg (or png). Ive tried renaming, resaving etc etc…and nothing works.
Any ideas?
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
KingDog
staff
says
Sounds like something you’ll want to contact Support about. Give them all the details and they should be able to look into it for you. Thanks!
