In the past weeks, I’ve been trying to upload some items. However I keep getting the same error.
Please review the following issues that occurred: Thumbnail is required Thumbnail Unsupported filetype: for file ‘xxxxxxxx’
I’ve checked and rechecked, the size is 80×80, jpg (or png). Ive tried renaming, resaving etc etc…and nothing works.
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
Sounds like something you’ll want to contact Support about. Give them all the details and they should be able to look into it for you. Thanks!