need some help please

hey guys i have picked out a template that i want to use for my site.. haveing a little trouble.. i have a support software that i have installed on my server.. and i was able to make a html code to place inside of a html file.. that shows a link that people can click on if needing support.. well i pasted the code inside of the .html file.. and its not showing up

wow no help thanks

umm… let me see your html code? Is this site live? if so whats the URL ?

send you a email

Sorry. I had a busy morning. Plus your email went into my spam pretty deep.

<div id="swifttagcontainer3w8xypphon">
  <div id="proactivechatcontainer3w8xypphon" />
  <div style="display:inline;" id="swifttagdatacontainer3w8xypphon" />
</div>

<script type="text/javascript">
var swiftscriptelem3w8xypphon=document.createElement("script");swiftscriptelem3w8xypphon.type="text/javascript";
var swiftrandom = Math.floor(Math.random()*1001); 
var swiftuniqueid = "3w8xypphon"; var swifttagurl3w8xypphon="https://wwefansonline.net/support/visitor/index.php?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"; setTimeout("swiftscriptelem3w8xypphon.src=swifttagurl3w8xypphon;document.getElementById('swifttagcontainer3w8xypphon').appendChild(swiftscriptelem3w8xypphon);",1);
</script>

nope didnt work here is the page im trying to put it on https://www.wwefansonline.net/main

First off your code is a little messy. You probably should have your id “swifttagcontainer3w8xypphon” inside your body.

Anyways…. whats probably happening is that flash (.swf) is covering over

It works. The help support does appear.

swf transparent should fixed your issue.

add this so.addParam(‘wmode’, ‘opaque’); to your code.

<script type="text/javascript">
var so = new SWFObject("ultimate_template.swf", "sotester", "1280px", "720px", "8", "#000000");
        so.addParam("allowFullScreen", true);
        so.addParam('wmode', 'opaque');
        so.write("flashcontent");
</script>

ok so what do u want me to do with this http://pastie.org/3711884?

duh me.. i got it to work.. but i want it to work on a different template? it comes with a admin back end but cant seem to get it to work for that.. but with the xml template it will