- Albania
- Exclusive Author
- Has been a member for 3-4 years
- Sold between 1 000 and 5 000 dollars
- Referred between 10 and 49 users
Hi,
I wrote the staff a ticker for the first time in my life about depositing money, however i waited 3 days for them to response. After they did they asked me something which i replied within hours and now again 3 days have passed and yet no response. Is staff this late always? Is this ok? I thought it would be easy to deposit money ,but now that may have entered i have to take them on the 15th of the next month 
However what should i do, resend them a ticket explain what’s going on?
- Microlancer Beta Tester
- Sold between 10 000 and 50 000 dollars
- Interviewed on the Envato Notes blog
- Most Wanted Bounty Winner
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Has been a member for 3-4 years
- United States
- Referred between 1 and 9 users
Did you tweet your query to support. That works faster.
- Exclusive Author
- Has been a member for 5-6 years
- Sold between 10 000 and 50 000 dollars
- Referred between 50 and 99 users
- Microlancer Beta Tester
- Bought between 50 and 99 items
- United Kingdom
From my experience the response time is very slow.
- Albania
- Exclusive Author
- Has been a member for 3-4 years
- Sold between 1 000 and 5 000 dollars
- Referred between 10 and 49 users
ShermanJackson said
Did you tweet your query to support. That works faster.
Yes but still….
- Albania
- Exclusive Author
- Has been a member for 3-4 years
- Sold between 1 000 and 5 000 dollars
- Referred between 10 and 49 users
BoxedCreative said
From my experience the response time is very slow.
This ruined my whole plans for this month i planned to use those money
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
Sorry to hear that. We make every effort to reply as quickly as possible and are really trying to improve our turn around time. But we can always improve.
We recently hired a new Support staff member and we talked at length in KL on how we can get better and handling Support tickets. Once again, sorry it took so long.
