Features that would be nice on the Marketplaces

I know there are a billion and one threads complaining about some Marketplace features, but rest assured, this is not a complaint, simply a couple of ideas I’ve had for a while now and things I’d like to invite discussion about.

Unified Marketplace landing page

This is an idea I had for when affiliate marketing. It could be nice to have a single landing page to send traffic to when mentioning ‘the Envato Marketplaces’, something like the Chistmas landing pages for example.

When writing about the Marketplaces, I sometimes think there is a missed opportunity for referrals, as linking to one of the Marketplaces on their own I think could result in a larger bounce rate if the users aren’t interested in that single marketplace which you choose to link to. (for example, if you’re writing on a general freelancer forum or blog, there will be designers, developers, musicians etc, and linking to Photodune, it would be unlikely for them all to realise the other marketplaces straight away)

However, if there was a unified page which described each marketplace, they easily see the variety on offer and could choose the one that suited them, hopefully resulting in lower bounce rates and a higher sign up rate.

General email & Support email address

I have recently started using a support ticket system (ZenDesk) and tailored it to be mainly email based. I can use it to unify all the support requests and enquiries from my multiple websites.

I want to hook it up to my Envato account to manage support requests for my items as well, but this means comment & forum reply will also be converted into support tickets.

Whilst for the majority of people this will not be an issue, as I am quite active on the forums I do end up subscribing to a lot of threads.

It could possibly be a good feature to have the ability to define a forum / comment reply email and a Support request email.

This way only support requests would be turned into tickets, something that could also be very useful for those who have Support staff helping them with their items.

So, just a couple of thoughts, discussion welcome

quickandeasy said
However, if there was a unified page which described each marketplace, they easily see the variety on offer and could choose the one that suited them, hopefully resulting in lower bounce rates and a higher sign up rate.

Yeah but Envato.com won’t track your referrals.

And still, it would be better if there was a single page just dedicated to the Marketplaces and describing them. ‘Envato-Marketplaces.com’ or something, Envato.com has a lot of other information on it that could confuse people.

^ It would become like oxymoron. If someone lands these marketplaces, it is mostly to get digital stuff specific to their industry (graphics, photo, theme, code, music, video etc). If they land on a general page, most probably it would be difficult to make them feel reached right place. I am pretty sure new members puts the initial effort of logging-in here to download specific files (that matches their current needs) rather than just looking around how many branch-marketplaces are here.

Affiliate channel has potential only when it focuses connecting right people to right source. Not all to every.

VF said
Affiliate channel has potential only when it focuses connecting right people to right source. Not all to every.

Very true, but I mean it would be useful for when posting on general freelance sites where there are a mix of disciplines

quickandeasy said

VF said
Affiliate channel has potential only when it focuses connecting right people to right source. Not all to every.

Very true, but I mean it would be useful for when posting on general freelance sites where there are a mix of disciplines

how do you like useing zendesk?

It’s pretty awesome

it pulls all the messages and wall posts from your Facebook pages and twitter accounts and turns them into an email for you, you reply via email and it posts on facebook or messages back as you – sweet.

was it hard to set up? im useing kayako live chat and getting feeds from twitter

I’ve got an idea that I’d love to see…

On my dashboard, under ‘fun facts’, it tells me a few…. fun.. facts…

Where I rank in the overall authors on Envato.. Where I rank on Audiojungle.. How much more I need in sales to get my next paw.. When my last sale was, and for how much.. When my last approval was… Etc…

I like to know these things, because it serves as an inspiration tool to work even harder.

So, I guess my suggestion would be to make these motivational notes a staple on author’s dashboards… So one doesn’t have to refresh his browser 20 times to find out the info…. not that I do that ... but I do.

Thanks for your ears!