(Locked) Envato support response time

I sent support ticket (#214892) to Envato support, about 24h ago, about urgent issue. It would be great to hear an answer.

Sorry for using forum for this, I understand you guys are very busy, @envato_support twitter isn’t responding.

Thank you.

Same thing here, mate.

Similar “problems” here. I submitted Ticket ID: 213537 five days ago, but I still do not have final answers. I do not know about rules when ticket can / must be closed, so if my post is wrong, sorry. I usually do not participate in forum discussions on this issue, but sometimes you need share an experience that can be helpful. - digitalvox

Hi guys, I hope you are well. My name is Ibrahim Rodríguez from Envato Support. I’m very sorry that we are delayed in replying to your tickets, the team is getting ready for the annual meetup and we are working as fast as possible. In addition to this, we also had some issues with the servers yesterday, but everything is fine now.

I’m checking your tickets right now, thanks for your patience and my apologies for any inconvenience caused.

Have a great day!

Hey, I sent support tickets and made many… very many… piracy submissions via this old form, but still got nothing… not badge, not any respond. ;(

Well, I think we all know who you are

pavle said
Well, I think we all know who you are

i just want my badge for “Repeatedly Helped protect Envato Marketplaces against copyright violations”

Semenov said
I sent support ticket (#214892) to Envato support, about 24h ago, about urgent issue. It would be great to hear an answer.

Sorry for using forum for this, I understand you guys are very busy, @envato_support twitter isn’t responding.

Thank you.

Hi Semenov, I have replied and escalated your ticket, you should receive a reply soon.

Thanks!

digitalvox_design said
Similar “problems” here. I submitted Ticket ID: 213537 five days ago, but I still do not have final answers. I do not know about rules when ticket can / must be closed, so if my post is wrong, sorry. I usually do not participate in forum discussions on this issue, but sometimes you need share an experience that can be helpful. - digitalvox

Hi digitalvox, I see that your ticket is already assigned to the necessary staff member, you should receive a reply soon. Please allow some time while the reviewer in question replies back. Thanks so much for your patience.

OrangeIdea said

pavle said
Well, I think we all know who you are

i just want my badge for “Repeatedly Helped protect Envato Marketplaces against copyright violations”

Hi OrangeIdea, congratulations for your new badge! Please allow some time while the badge appears in your profile. Thanks for protecting the marketplaces!

Have a great day!