- Sold between 100 000 and 250 000 dollars
- United States
- Has been a member for 3-4 years
- Referred between 50 and 99 users
- Bought between 1 and 9 items
- Exclusive Author
I’ve noticed the marketplaces going offline sporadically, but more frequently this year than last. As an author, this is distressing because I have no control over whether customers can or can’t purchase my work regardless of the infrastructure investments I personally make.
I’d love to see transparent oversight (in a public way) about the uptime Envato is delivering and what they’re doing to improve it.
Companies like 37signals (which has featured Envato in its “Bootstrapped, Profitabe, and Proud” series) make this info very public, and aren’t shy talking about it.
http://status.37signals.com/http://basecamp.com/uptime
http://37signals.com/svn/posts/3067-lets-get-honest-about-uptime
http://37signals.com/svn/posts/3099-benchmarking-basecamps-uptime-against-five-other-web-apps
I think it’s very possible for Envato to turn a negative (downtime) into a positive (uptime) provided they’re actually performing well.
Anyone else want this on the mythical roadmap?
- United States
- Sold between 250 000 and 1 000 000 dollars
- Has been a member for 5-6 years
- Referred between 100 and 199 users
- Bought between 100 and 499 items
- Author was Featured
- Microlancer Beta Tester
- Exclusive Author
I have to disagree in your first statement of the marketplaces being offline more this year than ever before – I’m here all day and never seen much of an issue apart from scheduled stuff now and again I think it’s been down less this year compared to previous years – but again I am just kinda stabbing at the dark so… 
But I for one don’t need them to let me know what their uptime has been – I am far more worried about my servers being up for live demos etc
Jonathan
- Author had a Free File of the Month
- Bought between 10 and 49 items
- Canada
- Exclusive Author
- Has been a member for 2-3 years
- Most Wanted Bounty Winner
- Sold between 5 000 and 10 000 dollars
I don’t think this is necessary, it doesn’t go offline that much…
- Attended a Community Meetup
- Author was Featured
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Most Wanted Bounty Winner
- Referred between 500 and 999 users
I’m inclined to agree with Jonathan.
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 4-5 years
- United Kingdom
jonathan01 said
I have to disagree in your first statement of the marketplaces being offline more this year than ever before – I’m here all day and never seen much of an issue apart from scheduled stuff now and again I think it’s been down less this year compared to previous years – but again I am just kinda stabbing at the dark so…But I for one don’t need them to let me know what their uptime has been – I am far more worried about my servers being up for live demos etc
Jonathan
I agree
- Sold between 100 000 and 250 000 dollars
- United States
- Has been a member for 3-4 years
- Referred between 50 and 99 users
- Bought between 1 and 9 items
- Exclusive Author
Maybe I just have bad luck, but I’ve been noticing downtime more lately.
A buyer emailed me directly yesterday, and when I told him all support needs to go through ThemeForest for purchase verification, he said it was down. When I checked it was up — but an hour later it was down. That’s (at least) two outages in one day.
Uptime reporting isn’t a deal breaker, but I’m effectively paying Envato four figures every month to keep the marketplaces up. I’d like to know they’re doing that so we can both earn more.
- Attended a Community Meetup
- Author was Featured
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Most Wanted Bounty Winner
- Referred between 500 and 999 users
GravityDept said
Uptime reporting isn’t a deal breaker, but I’m effectively paying Envato four figures every month to keep the marketplaces up. I’d like to know they’re doing that so we can both earn more.
How is it you’re paying Envato four figures?
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 1-2 years
- Referred between 10 and 49 users
- Sold between 10 000 and 50 000 dollars
It’s just last couple of days that outages are occurring frequently
- Has been a member for 4-5 years
- Item was Featured
- Author was Featured
- Bought between 100 and 499 items
- Referred between 200 and 499 users
- Exclusive Author
- Microlancer Beta Tester
- Author had a Free File of the Month
It’s way better then it used to be – there was time the downtimes were really annoying, now it’s really good like jonathan01 said. What’s funny I have app that check my sales every 3 minutes, and during latest downtime I’ve got one sale – I wonder how is that possible 
- United States
- Bought between 50 and 99 items
- Has been a member for 3-4 years
- Exclusive Author
mordauk said
GravityDept saidHow is it you’re paying Envato four figures?
Uptime reporting isn’t a deal breaker, but I’m effectively paying Envato four figures every month to keep the marketplaces up. I’d like to know they’re doing that so we can both earn more.
Envato takes at minimum 30% from your sales, he’s made 50k+.. so yeah.
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