Would it bee possible that when support is replying to and ticket to include the original request text? It would make it easier to identify to what they are responding, if you have multiple support tickets open.
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
We can try to quote your responses for you if you request if in your first email. Also, a friendly note that we prefer to keep everything on one ticket unless there are two or more completely separate issues. If you have any questions or concerns please don’t hesitate to contact me!