- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 50 000 and 100 000 dollars
- Microlancer Beta Tester
- Community Moderator
- Interviewed on the Envato Notes blog
- Author was Featured
- Bought between 1 and 9 items
- Referred between 50 and 99 users
CreatingDrew said
tigerlabs saidWe’re not sure but as I look after the support system I’ll take responsibility. I’m sorry for the trouble, we’re all scrambling to try to figure it out. It could be related to the new support upgrade.
I’ve gotten about 400 emails so far.. Who’s fault is this? What happened? This is confusing.
It is not your fault. It’s a bug. We’re all developers. These things happen. No one is perfect. Don’t be to harsh on yourself, this goes for Carmen as well 
Let us know if we can help!
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 4-5 years
- Ireland
- Referred between 500 and 999 users
- Sold between 5 000 and 10 000 dollars
Enabled said
CreatingDrew said
tigerlabs saidWe’re not sure but as I look after the support system I’ll take responsibility. I’m sorry for the trouble, we’re all scrambling to try to figure it out. It could be related to the new support upgrade.
I’ve gotten about 400 emails so far.. Who’s fault is this? What happened? This is confusing.It is not your fault. It’s a bug. We’re all developers. These thing happen. No one is perfect. Don’t be to harsh on yourself, this goes for Carmen as well
Let us know if we can help!
I’ll +1 to that
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 3-4 years
- Referred between 1 and 9 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 1 000 and 5 000 dollars
- United States
@Drew @Carmen, it’s NOT your guy’s fault and I wasn’t looking for someone to blame, I was just wanting to know if it was my fault.
No worries, I’ve simply deleted the emails.
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 50 000 and 100 000 dollars
- Microlancer Beta Tester
- Community Moderator
- Interviewed on the Envato Notes blog
- Author was Featured
- Bought between 1 and 9 items
- Referred between 50 and 99 users
Guys! Here is a question. Do you have auto-reply? If you got 4020342 mails and you have auto-reply. Try disabling it until this matter is solved! It could be the support bot, re-sending the e-mail over and over once it gets a reply. We all got different amounts of e-mails. So this could be it. Give it a shot!
- Attended a Community Meetup
- Australia
- Bought between 10 and 49 items
- Community Ambassador
- Contributed a Blog Post
- Envato Staff
- Exclusive Author
- Grew a moustache for the Envato Movember competition
- Has been a member for 1-2 years
Enabled said
Guys! Here is a question. Do you have auto-reply? If you got 4020342 mails and you have auto-reply. Try disabling it until this matter is solved! It could be the support bot, re-sending the e-mail over and over once it gets a reply. We all got different amounts of e-mails. So this could be it. Give it a shot!
Very good theory Enabled. Please can everyone disable their auto-reply! We are not 100% but the theory at the moment is that your auto-reply (and anything else that would be creating another email) are firing at each other keep the issue on going. This would explain why only some people are affected and we can’t see any evidence of thousands of emails on our end.
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 50 000 and 100 000 dollars
- Microlancer Beta Tester
- Community Moderator
- Interviewed on the Envato Notes blog
- Author was Featured
- Bought between 1 and 9 items
- Referred between 50 and 99 users
Carmen said
Enabled saidVery good theory Enabled. Please can everyone disable their auto-reply! We are not 100% but the theory at the moment is that your auto-reply (and anything else that would be creating another email) are firing at each other keep the issue on going. This would explain why only some people are affected and we can’t see any evidence of thousands of emails on our end.
Guys! Here is a question. Do you have auto-reply? If you got 4020342 mails and you have auto-reply. Try disabling it until this matter is solved! It could be the support bot, re-sending the e-mail over and over once it gets a reply. We all got different amounts of e-mails. So this could be it. Give it a shot!
Yeap. The support@envato.com is basically acting like a ping system. It sends a message, you reply, it sends one back, and considering the auto-reply thing keeps kicking it it will basically get hundreds or thousands of e-mails untill the server just crashes ( mail or envato email )
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Still working on this guys, just to reiterate, please turn off all auto responders and anything else that would create additional mail. We think maybe that is what is keeping things going. More updates when we have them, thank you all for being patient and understanding.
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 3-4 years
- United Kingdom
Wow I just noticed I have 798 of these emails! Arggghhh! 
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 50 000 and 100 000 dollars
- Microlancer Beta Tester
- Community Moderator
- Interviewed on the Envato Notes blog
- Author was Featured
- Bought between 1 and 9 items
- Referred between 50 and 99 users
davgothic said
Wow I just noticed I have 798 of these emails! Arggghhh!
Lucky. I got 3000 
Erase them! Do not reply to any. Carmen and Drew are on it!
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 3-4 years
- United Kingdom
They’re all gone now No more please 
Request processing...