I contacted Envato more than a week ago about a problem I had with a purchase that does not work at all as described or pictured. Does it normally take this long for the staff to reply to e-mails?
Thanks. Immediately after I posted this, I received a reply. Interesting….
Sorry for the delay, griffith. We’ve been extremely busy for the past few weeks and we’re working very hard to clear the backlog and just wanted to apologize for the late response. I saw your post here and was able to pull up your ticket. CodingJack makes a very good suggestion as well. Apologies again and feel free to respond back to your ticket if we can help any further.
Thanks for the replies. I did reply to your e-mail with exact details on how the theme does not work.
Mostly, my client had to pay for the theme, and they are in a rush to get a refund, especially since I’ve already spent about 8 hours trying to get the theme to work.