- Bought between 1 and 9 items
- Has been a member for 1-2 years
I contacted Envato more than a week ago about a problem I had with a purchase that does not work at all as described or pictured. Does it normally take this long for the staff to reply to e-mails?
Thank you.
- United States
- Has been a member for 4-5 years
- Exclusive Author
- Author was Featured
- Sold between 50 000 and 100 000 dollars
- Item was Featured
- Contributed a Tutorial to a Tuts+ Site
- Author had a Free File of the Month
If it’s been a week you could try tweeting them your ticket number:
https://twitter.com/#!/envato_support
- Bought between 1 and 9 items
- Has been a member for 1-2 years
Thanks. Immediately after I posted this, I received a reply. Interesting….
- Envato Staff
- Sold between 100 000 and 250 000 dollars
- Support Staff
- United States
- Author had a Free File of the Month
- Microlancer Beta Tester
- Beta Tester
- Interviewed on the Envato Notes blog
Sorry for the delay, griffith. We’ve been extremely busy for the past few weeks and we’re working very hard to clear the backlog and just wanted to apologize for the late response. I saw your post here and was able to pull up your ticket. CodingJack makes a very good suggestion as well. Apologies again and feel free to respond back to your ticket if we can help any further. 
- Bought between 1 and 9 items
- Has been a member for 1-2 years
Thanks for the replies. I did reply to your e-mail with exact details on how the theme does not work.
Mostly, my client had to pay for the theme, and they are in a rush to get a refund, especially since I’ve already spent about 8 hours trying to get the theme to work.
Thanks again!
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