5492 posts
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Australia
says

If I leave a reply on a item, and the author replies. He can click Reply.

But I cannot click reply to his Reply. Surely, this is a massive pre-requisite and it is so annoying, when you already have built in functionality to do this.

Can you please look into this and add to the “todo” list

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sevenspark
Moderator
says

You can always reply by clicking the “reply” button on your original comment in the thread I believe.

That being said, I think that this is terrible UX. I can’t tell you how often customers start new threads rather than replying to the original (which is really annoying as an author). But it doesn’t make any sense to click reply on the first comment rather than the most recent, so I can’t blame them.

It’s been brought up before, but the reply button really needs to be added to every comment; or at least the latest.

:)

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Australia
says

It isnt intuitive, and these features are absoutely fundamental. In excess of 1.5 million members, with such a diverse dev team, access to some of the worlds top coders… And to be honest piss poor ui and ux.

Buying an item, is nailed.

Discussing an item, plus forum features .. Severe thumbs down. All of these features have been asked about a gazillion times, perhaps rather than creating more and more revenue streams, envato should fix some of its framework.

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Australia
says

Plus, im on ipad so when editing a reply, theres no scroll function. So i have to do a whole new reply.

Another bugbear is why have written words for post features in the footer of a post, and not the header of the post, plus why not use icons. Todays savvy surfer specifically on these marketplaces can easily identify with good design scope and a slicker ui.

I develp and am a dev for Vanilla, albeit on clientside. I find the entire feedback interface here akin to early 2000’s theming.

A sharp kick up the ass, or get shot of the old farts who ” are stuck in there ways ” or let one of the arty farty devs loose on improving the ui and entire ux.

I see its never discussed openly aside from forum whines and whinges..

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KingDog
Envato team
says

UX/UI is going to be getting some much needed love I think :)

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quickandeasy
says

I love the constantly evolving design of the marketplaces.

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VF
says

I couldn’t understand what the above 2 responses mean. Is there any UI update coming soon on the comments area? If it is, why not mention it in right words and why not an approximate schedule?

The problem with updates is most times, it doesn’t comes with what was asked/promised a dozen times.

I am about to create an external support forum, it is a painful decision as 100s of precious support answers are staying here and remaining going to be transferred into another channel :(

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KingDog
Envato team
says

Sorry for being cryptic VF. I don’t know the details of what’s being looked at yet, but I believe UI/UX is going to be getting more attention. I’ll be able to give you more info as I know it.

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VF
says

Thanks KingDog, I understand there is limited info for you staffs who communicates here.

The problem is with unbelievable time taken to update even simple and basic options where buyers spending their time (comment area). I should blame myself for believing that as marketplace grows, the item support channel will be encouraged to stay within marketplaces, but now I realize it is opposite.

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KingDog
Envato team
says

I know what you mean VF. We had some pretty major Marketplace expansion with PhotoDune last year which left less time for our other projects. With no new Marketplaces planned this year, our Dev department will be going full tilt on critical projects.

Our big Kuala Lumpur meeting is coming up in less than 2 weeks and I plan to arm wrestle the devs until I can get a rough idea of how things are shaping up for this year :)

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