- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Bought between 1 and 9 items
- Referred between 1 and 9 users
- Serbia
- Has been a member for 4-5 years
Hi,
on one of my themes I’ve had 12 ratings with 5 stars until yesterday.
I’ve personally answered every email in 48 hours timeframe, and even tweaked the themes for the buyers according to their requests for FREE .
And suddenly, I have 13 ratings and 4 stars because someone rate my theme with (worst case scenario) 1 star. How come that now I’ve got 4 stars? It can’t be possible if this is calculated as average number… How is this rating calculated and why is that 1 rating can ruin my sales because someone is being mean? This can’t be real impression about the theme! How can I tell a potential buyer to see the comments from happy users, and NOT to look at the rating? Or this rating calculations are wrong?
Thanks, FT
- Sold between 100 000 and 250 000 dollars
- Author was Featured
- France
- Item was Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Contributed a Tutorial to a Tuts+ Site
- Repeatedly Helped protect Envato Marketplaces against copyright violations
Maybe you didn’t have all the 12 ratings with 5 stars, and the 13rd one made the change.
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Bought between 1 and 9 items
- Referred between 1 and 9 users
- Serbia
- Has been a member for 4-5 years
Maybe you didn’t have all the 12 ratings with 5 stars, and the 13rd one made the change.
If I weren’t having 12 ratings and 5 stars, I would have seen it before
- Sold between 100 000 and 250 000 dollars
- Author was Featured
- France
- Item was Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Contributed a Tutorial to a Tuts+ Site
- Repeatedly Helped protect Envato Marketplaces against copyright violations
I mean if you had 3 or 4 stars for the 11th or the 12th rating for example, you wouldn’t have seen any change.
- Sold between 250 000 and 1 000 000 dollars
- Exclusive Author
- Interviewed on the Envato Notes blog
- Author was Featured
- Item was Featured
- Beta Tester
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
The ratings are rounded, so if you have 4.51 it becomes 5 and at the same time if you have 4.49 it becomes 4… so, your latest rating could have been also a 5 stars, but if the (total / number of ratings) gives 4.49 you get 4 stars…
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Bought between 1 and 9 items
- Referred between 1 and 9 users
- Serbia
- Has been a member for 4-5 years
Bummer…there is no such thing as ‘half star’, like on other websites?
Or maybe the exact rating displayed as a number?
This is a bit harsh… either 1 or no star
- Sold between 100 000 and 250 000 dollars
- Author was Featured
- France
- Item was Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Contributed a Tutorial to a Tuts+ Site
- Repeatedly Helped protect Envato Marketplaces against copyright violations
If you become (really) successfull it won’t make any difference 
- Author had a File in an Envato Bundle
- Sold between 250 000 and 1 000 000 dollars
- Author was Featured
- Item was Featured
- Contributed a Tutorial to a Tuts+ Site
- Exclusive Author
- Has been a member for 3-4 years
- India
on one of my themes I’ve had 12 ratings with 5 stars until yesterday.
Its a journey. A day will come when your portfolio will have lots of items with a large number of sales. And ofcourse with lot of ratings. Meanwhile, so many 3’s 4’s and 5’s will come and go. So this thing should not bother you as long as you are satisfied with your sincere efforts and work. We, as an author do not have any command on what a buyer rates on our work. So, keep doing the good work and move on
