author customer service stinks a little.

I’d like to believe that an AJ reviewer wouldnt let through a clipped file in the first place?

Hi desertmonkey -

Are the files in question clicking/popping in the exact same place, every time? If so, it would lead me to believe that there is a problem with those files. Perhaps, however unlikely, something got corrupted in the download process.

Clicking and popping in audio playback is generally not a sign of clipping, but instead an indication of some incompatibility between software and hardware, or (probably not in your case) a digital clocking issue. Make sure your system’s playback sample rate is set at 44.1kHz.

This sounds like it’s most likely a hardware/software issue as was stated earlier.

NP

thesecession:

thank you for the help it sounds great.

simpleproductions

“Make sure your system’s playback sample rate is set at 44.1kHz”

i just checked the system prefs and i’m not seeing this option? on a mac pro, OS 10 .6.8

Just my 50 cents…. never use audio enhancer ! It makes your music so bad you will start to vomit . However, if you decide to use it use it so little if you have knob don`t abuse it.

Try listening the music in the original format. I know your pain, but you`d be surprised that sometimes it could be the program you`re using to listen the music and the file would be alright.

desertmonkey said
i’m a buyer and i have a topic.

i’m not going to name names but i have 2 files from different authors that i play through itunes and they sound fine. i recently got some m-audio studio monitors and i just started using astoundsound. i hear popping and clicking so bad it’s not even funny. if you have this program i have it set on preamp o db and stereo expansion at 3/4. i contacted the author’s and one says ” i can’t help ”. i’ve read that authors sales are down and blah blah blah and how can they get more customers. look i like this site but if i buy something and i’m having an issue i expect some sort of how can i help. resend a different file format for the song that i just bought, something to make me believe you want to help. this is also an issue on the other popular sister sites. all the authors are trying to figure a way to make more sales. it starts with customer service.

anyways that’s my rant.

hello there,

if the file sounds fine in iTunes, then its not the authors files that are at fault, it’s the new software (astoundsound) and speakers that you are using. if there is anyone at fault, its the developers of astoundsound. i doubt the m-audio monitors are giving you trouble.

for instance, i have songs from popular artists in different media players (iTunes, Spotify, etc.) and in some programs, the songs get pops and clicks. I’m talking like Lady Gaga and such….not just random indie artists. If the popping involved an artist like The Beatles, would you get angry at Capitol for supplying you songs that only pop in certain programs, but sound fine on iTunes?

I’m sorry, but you’re complaint just doesn’t make any sense to me. It’s the program or import method that you are using that is screwing up the songs, not the source file created by the author himself.

desertmonkey said
simpleproductions

“Make sure your system’s playback sample rate is set at 44.1kHz”

i just checked the system prefs and i’m not seeing this option? on a mac pro, OS 10 .6.8

it would be under utilities>audio/midi setup – it’s not likely that this is the cause of your issue, but i thought i would make you aware of the possibility.

I don`t think that the track would pass the reviewing process if there are any pops/glitches/noise etc. The only thing that comes to my mind, besides all the options that other members mentioned, is stereo expansion. My advice is not to use stereo enhancer because it raises the overall level of the signal and introduces clipping when the signal goes “over” 0dB (in the digital domain, there is no signal above 0dB).

My 2 cents, Damir

What I really like about this thread is that is truly shows that the truth is actually quite the opposite to the title. Many very nice authors are trying to help when the file isn’t even their own. It’s really that one or two author’s customer service may not be up to par. On any marketplace, it’s never good to judge the whole site by a few authors

He let me take a look at one of the files, it doesn’t actually clip, it was just poorly mixed. I remastered it for him and I think hes happy with it now. Even though it wasn’t my file, Im glad I could help!