Any news on updates to item comments?

Any external support forum draws users away from themeforest, so I think it should be in themeforests’ very own interest to improve the support functionality as soon as poosible.

From my perspective, it would be a big (the biggest) improvement if authors had the ability to assign a userrole “support staff” to other themeforest members, while keeping their own account (earnings, portfolio, ...) out of sight of contributors. I’ve already worked in big web projects (OK not as big as TF), and think that little tweaks like this one would be far better than queueing a giant release for months/years.

Just to clarify: In my imagination, someone whom I assign as “support staff” should be able to reply to item comments and edit the FAQs of my items.

edit: ... as well as verify item purchases

KarmaThemes said
Just to clarify: In my imagination, someone whom I assign as “support staff” should be able to reply to item comments and edit the FAQs of my items. edit: ... as well as verify item purchases

Yeah, I’ve been dreaming of something like this but I’m not holding out hope any longer. After over a year of waiting for an update on the improvements to the comments area to find out it’s not yet even formally in the planning stage. I’m just very upset about the situation and will do my own thing for support from now on.

Why can’t something as easy as this be done:

Simple Enable/Disable in the Item Edit Screen with a field to add your Forums URL :

This could literally be done within a day.

contempoinc: But we know nothing about the “Envato Structure”. If it isn’t well structured, that wouldn’t be possible in a day.

LandonWilson said
contempoinc: But we know nothing about the “Envato Structure”. If it isn’t well structured, that wouldn’t be possible in a day.

If not in a day it could be done rather easily, compared to revamping the entire support system.