I just became Elite. Still waiting for my superpowers to show up… Don’t I get to fly or run super fast or something?
Oh, and shameless plug – [Link removed.]
I should hit elite within the next 24 hours or so. I’m going to be too late for the $20 and too early to take advantage of that 70% boost for non-elite authors… It’s bittersweet.
I simply say I make websites.
Sidenote: I’ve been married for 4 years and my father in law just really figured out that I actually run a business and I’m not “living an artist lifestyle.” His respect for me went through the roof. It’s quite funny.
@sevenspark You pretty much summed up the presentation! Mind if I use a quote from you there?
You’re absolutely right. There are some customers that you can do nothing about. No matter how foolproof you make your product and documentation there will always be people who immediately give you a bad rating and assume your theme is broken. I’m going to touch on that as well…. In fact, that’s a funny note to end on. “Having said all that, there are always customers that will just want you to do it for them… So disregard this entire presentation. ARE THERE ANY QUESTIONS ?”
@OrganicBeeMedia Yup, I’m talking about that too. And I think the site you’re looking for was http://wprealm.com/blog/writing-a-better-support-forum-request/
how or better yet why would you do that? Maybe better question to what extent?
I don’t know if this is what you are looking for, but Smashingmagazine had an interesting article on this: http://www.smashingmagazine.com/2011/01/14/how-to-identify-good-clients-avoid-bad-ones/ Also, have a look at the related posts to this one.
Not really what I’m looking for. The talk itself is about to how make your products more straightfoward to avoid people asking for support, and then how to better support the ones that do come for support. Towards the end I’m touching on how we’ve set up a culture of just brushing off customers and clients as ‘stupid’ rather than properly educate them.
Does that make sense?
Funny thing is I’m on par to become elite and hit that 70% within the next week or two…. So by the time that 70% bump happens I’ll likely have JUST become elite.
Hi all, I’m putting together a talk for WordCamp Grand Rapids and WordCamp Chicago on doing support. I want to have a section where I talk about how we as a designer/developer community (not anyone of us specifically) promote the idea of ‘clients are dumb’ rather than properly educating them. Offhand, I can think clientsfromhell.net and 99designs.com – does anyone know of other sites I can reference/screenshot?
EDIT : I think that could be read wrong. I’m trying to say we need to educate clients and customers – I’m looking for examples of where our industry is doing it wrong.