Hi VF and WebSmacker!
You’re both right in that we have to be looking at both short term work and long term. It’s a tricky balance, but as the company is getting bigger there’s more resources to do this (thank goodness!!)
As CEO, a big part of my job is to be looking more long term, while helping the teams manage the more short term. In that sense you can imagine my job as being the scout who runs about checking the road ahead and reporting back to help steer. That doesn’t take away from all the hard work we have to do in the present though.
I’m glad to hear Websmacker you’re having a more positive experience of things lately. I know the marketplace team have been gearing up a few notches now that we’ve increased staff resources so much, and started focusing the teams better.
At the same time, I’m mindful that we do have lots more to keep working on VF. The licensing changes I was discussing at the beginning of the year have been sitting dormant for too long, and you’re right that we need to be better at updating. We keep working on it, little by little, day by day Thanks for sticking with us!
Yes I’m waiting for someone to write “How to Be a CEO for Dummies”! But seriously I’ve actually read quite a few of those books, I think they’re pretty useful!! Admittedly I haven’t actually opened the balanced scorecard one yet.
Pencil not sharpened – because I chew on it all the time
Also check out the massive stapler I have! You can’t quite tell but it’s like as big as my forearm. CEO-sized stapler!
Last weird fact about that photo, you can’t tell but the monitor is at a ridiculously unusable angle, it’s tilted right back. Somehow in the photo it looks kinda OK though!
BTW, I have some free time if you Collis need to take break
Excellent! Interim CEO duly appointed for all my breaks – Dragnoir, first Tunisian CEO of Envato
collis saidhttp://videohive.net/forums/thread/the-sales-monitor/51465 seems you have been more active on the forums back in 2006
ZOMG!! Do you have a link to the thread? (Meanwhiles, it’s depressing that I can’t find the thread using our forum search )
Just a tad Actually back then, I had multiple user accounts so that I could make the forums look busier! Ah those were the days! Luckily that didn’t last long and soon we had a real community. But nothing like what it is now – phwoar!
Thanks for the link, that’s unbelievable – 363 pages (!)
collis saidThe Sales Monitor has already 363 pages
Yay!! We have a forum thread with 113 pages. Is this a record? I can’t believe we’ve had like 45,000 threads just on ThemeForest. Here’s what the forums used to look like back in 2006. Feels like yesterd… well actually no, not really … feels like 7 years ago
ZOMG!! Do you have a link to the thread?
(Meanwhiles, it’s depressing that I can’t find the thread using our forum search )
Yay!! We have a forum thread with 113 pages. Is this a record?
I can’t believe we’ve had like 45,000 threads just on ThemeForest. Here’s what the forums used to look like back in 2006. Feels like yesterd… well actually no, not really … feels like 7 years ago
I’m sure this will have been answered before but is a refund a reversal? If an item is refunded does the author lose the money? Does the author even find out?
Hey Sam, a refund is not the same as a reversal. They’re quite different, in that a reversal comes from the payment provider and is because of an unauthorized transaction.Refunds are a bit more complicated because there are a variety of different scenarios, and we take steps to mediate the issue, handle disputes, and work to resolve the situation as best as possible. Plus they can come at different levels (payment provider, envato support, etc). I’ll find out if we have a knowledgebase article on the subject and come back!
Just looping back on this, I spoke with the Marketplace Operations team (review, support, community, program management all report to this team) who are working up more materials and guidelines around refunds, and they’re going to work towards publishing them a little later in the year.
I’ve also asked them to take over this thread from here onwards!